Shipping
Can I track my order?
Yes. You will receive an email with all your shipping information and tracking number.
What are importation fees?
Importation fees include all landed costs (duty and taxes, brokerage charge) that are associated with shipping our products to your international location.
Are there any additional costs that will be due upon receipt of my order?
No, what you paid in checkout will be guaranteed including all transportation costs and any importation fees, such as applicable duty and tax enforced by the customs and revenue authorities in the destination country.
How are international shipping rates calculated?
All our products are delivered duty paid. This means all duties and taxes are paid prior to shipping, and no further payments are required to release the goods.
What countries do you ship to?
We currently ship to the following countries: USA, Australia, Austria, Belgium, Bahrain, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador, Estonia, Finland, France, Germany, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Jamaica, Japan, Kuwait, Latvia, Lithuania, Malta, Malaysia, Mexico, Netherlands (Holland), New Zealand, Norway, Panama, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom
Returns
What is your returns policy?
Undamaged goods can be returned within 30 days of delivery to redeem a full discount or replacement. The customer assumes both the return shipping cost to our warehouse and the replacement item shipping cost. If goods are received defective or incorrect, we will pay any shipping costs incurred. Refunds or credit will be processed within a week of receiving returned items. Please allow 2-3 days for the refund to show on your account balance.
Do you handle returns internationally?
We don’t provide international returns at this point.
When will my credit card be credited following a refund?
Once a refund is processed you will receive an email confirmation. Credit will be seen on your card in 48 – 72 hours time.
Can I return an online order to your retail store?
Products purchased online can be returned to our Barcelona store for replacement. Refunds on online orders will not be processed in store.
How can I make an exchange?
Online orders can be exchanged in our Barcelona store. If you are not located near our retail location, please send the item back for a refund and place a new order online. Since all of our items are made in limited numbers, we cannot guarantee the availability of any of our products.
How do I send an item back for a refund?
In order to send an item back for a refund, we need to issue you a Return Authorization (RA) number before shipping. All items being sent back for refund MUST be accompanied by a Return Authorization number. Please email hello@bonenfant-atelier.com to be issued a RA number and be provided with the address of where to ship your return. Please write the RA number on the outside of the box if possible and include a copy of the RA form with the shipment. When your return has been received and processed by the Return Center, your refund will be returned to the original form of payment. Refund times may vary, but generally returns are fully processed within 3-5 business days from receipt by the return center. Please allow up to 1 billing cycle for your refund to post back to your account.
What if a product I’ve ordered is subsequently sold at a lower price?
Bonenfant atelier can price match any product sales made from bonenfant-atelier.com within 5 days of purchase. If an item has been reduced we will provide partial credit, if requested, for matching item sold up to 5 days prior to price reduction.
